Refund policy
A clear process for paid orders.
This policy applies to befinely subscriptions purchased through a supported Merchant of Record payment provider.
Initial purchase
You may request a refund for your first paid befinely subscription purchase within 30 calendar days of the charge. Send the request from the account email to support@befinely.com and include the order or transaction reference shown on the payment receipt.
Renewals
Subscription renewals are not eligible for the 30-day first-purchase refund. Suspected duplicate charges or technical billing errors are investigated as payment corrections and do not create a new 30-day refund period.
How refunds are processed
The original Merchant of Record reviews or processes the approved request and returns a successful full refund to the original payment method. Bank processing times vary. Future renewal is stopped and paid subscription access ends after the provider confirms the refund. Partial refunds are not offered under this policy.
Nothing in this policy limits mandatory consumer rights under applicable law. If local law provides a stronger remedy, that remedy applies.
Non-refundable items
- Time already used outside an approved refund
- Currency conversion or bank charges not collected by befinely
- Accounts terminated for fraud or material violation of the Terms, except where law requires a refund